Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at, or click contact us.


Once we receive your order, we will process it in 1-2 business day from Monday to Friday. Any orders placed on Saturday's
will be sent out together with Sunday's orders. 

Once your order is successfully submitted, our warehouse processes your order in 1-2 business day. It is then picked, packed, and dispatched.
Normal shipping time is 3-6 working days by FedEx/UPS. But due to the COVID-19 and curfew, some orders will be delayed up to 5-10 days by FedEx/UPS/USPS and the update of FedEx/UPS/USPS online tracking information will also be delayed. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible. 

If your address is not available, we will send you an email or call you.
Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order. 


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at
We will handle your request within 2 business days. If your return is accepted, we’ll send you instructions on how and where to send your package. Please provide us the tracking number of your return to track. Items sent back to us without first requesting a return will not be accepted. Do not sent it back directly, Please get in touch with us first. You can always contact us for any return question at

Please initiate a return request from your personal center and within 30 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Ailightech with proof of the damage in detail as this will assist us in processing your order
refund. please contact us at, or click contact us as soon as possible.


Whatever happens to your order, you can contact us via
It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order. 

All the products are shipped from United States. We have our warehouse in California.

You can track your order on UPS/FedEx/USPS website.

There will be no invoice in your package. If you want to request for an invoice, please contact our customer service for a screenshot of your order details. 

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. 

Contact us

Cant find answers? Just sent message below.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.